وظائف البنك التجاري الدولي Personal Banker | CIB

22 ديسمبر 2017
,,,, Ayman 22 ديسمبر 2017 لا يوجود تعليقات 8

وظائف بنوك، بنك

Personal Banker في البنك التجاري الدولي

Promote the development and growth of CIB market share through selling a value-adding financial services to achieve the set objectives and applying superior quality service to keep CIB image. In addition to handling all customers’ requests/instructions.

Area : Branches
Department : Branches & Distribution Channels
Location : 10 th of Ramadan , Hurghada
Experience : Maximum 2 Years

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Responsibilities

Sales & Service

· Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service.

· Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way.

· Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected behaviors to maintain better-quality service level and meet set budgets.

· Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.).

· Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty


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