وظائف البنك التجاري الدولي Personal Banker | CIB

22 ديسمبر 2017
,,,, Ayman 22 ديسمبر 2017 لا يوجود تعليقات 555

وظائف بنوك، بنك

Personal Banker في البنك التجاري الدولي

Promote the development and growth of CIB market share through selling a value-adding financial services to achieve the set objectives and applying superior quality service to keep CIB image. In addition to handling all customers’ requests/instructions.

Area : Branches
Department : Branches & Distribution Channels
Location : 10 th of Ramadan , Hurghada
Experience : Maximum 2 Years

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Responsibilities

Sales & Service

· Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service.

· Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way.

· Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected behaviors to maintain better-quality service level and meet set budgets.

· Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.).

· Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty


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